Uptime Monitor Terms of Service

Version 1 – effective from 16 May 2026.

1. General provisions

1. These Terms of Service govern the use of the Uptime Monitor website and web application, which provides monitoring of website availability, SSL certificates and page load times, as well as notification and monitoring statistics services.
2. The service provider and administrator is Infoweb, with its registered office at ul. Wrzosowa 12a/3, 55-080 Smolec, Poland, NIP: 7342997158.
3. The Terms of Service are made available free of charge in a form that allows them to be obtained, reproduced and stored.
4. Use of the Service constitutes acceptance of these Terms of Service and related documents, in particular the Privacy Policy and information regarding personal data protection.
5. Contact with the Service Provider: contact@uptimestats.eu and via the contact form available in the Service.

2. Definitions

For the purposes of these Terms, the following definitions apply:

1. Service Provider – Infoweb.
2. Service – the Uptime Monitor system accessible via a web browser.
3. User – an entrepreneur, legal entity or organisational unit using the Service in connection with its business or professional activity. The Service is not directed to consumers.
4. Account – the User's individual panel created in the Service.
5. Plan – a paid package of services available in the Service.
6. Trial – a 30-day test period allowing the User to explore the features of the Service.
7. Beta phase – the development stage at which the Service is made available for testing and evaluation, without any guarantee of uninterrupted availability or completeness of features.
8. Monitoring – automated checking of the availability of websites designated by the User and related parameters.
9. Project – a logical group of monitored websites and settings within an Account.
10. Status page – a publicly accessible page presenting the status and statistics of monitors selected by the User.
11. Services – all features made available in the Service, including in particular monitoring, alerts, statistics, status pages, access sharing and project management.

3. Scope of services

1. Uptime Monitor enables in particular:
   1. monitoring of website availability,
   2. checking SSL certificates and their validity,
   3. alerts for extended page load times,
   4. sending notifications about website downtime, restoration and approaching SSL certificate expiry (email, web push, phone notifications via ntfy),
   5. viewing monitoring history and statistics,
   6. organising monitored websites into Projects,
   7. sharing monitored websites with other Users for team collaboration,
   8. publishing public Status pages for selected monitors.
2. Availability of individual features depends on the selected Plan.
3. The monitoring history retention period ranges from 1 to 12 months, in accordance with the Plan selected by the User.
4. The Service Provider may develop the Service, add new features, modify existing features or temporarily disable some of them for technical, security or organisational reasons.

4. Beta phase

1. The Service is currently provided in a test (beta) phase. This means it may contain errors, imperfections and features that are incomplete or temporarily unavailable.
2. The Service Provider does not guarantee uninterrupted access to the Service, the correctness of its operation, its completeness or its fitness for any particular purpose. The Service is not covered by a formal availability level (SLA).
3. During the beta phase, technical interruptions, changes to functionality and development work may occur without prior notice.
4. The User acknowledges the test nature of the Service and uses it taking into account the limitations resulting from this phase.

5. User Account

1. Creating an Account requires providing at least a first name and email address.
2. An Account may only be created by a person who is at least 18 years old and has full legal capacity. By creating an Account on behalf of an entity, the natural person declares that they are authorised to represent it.
3. The User undertakes to provide accurate, current and their own data, and to keep it up to date.
4. The User is responsible for maintaining the confidentiality of their Account credentials and for all actions taken after logging in.
5. The Service Provider may refuse registration, suspend or delete an Account where necessary for the security or smooth operation of the Service, or where the User violates these Terms.
6. The Service Provider reserves the right to temporarily or permanently disable registration of new Users where necessary to ensure the stability of the Service for existing Users.

6. Trial and paid Plans

1. The User is entitled to a 30-day trial period (Trial).
2. The Trial is intended to allow the User to explore the Service before entering into a paid agreement.
3. After the Trial ends, the User may select and pay for one of the available Plans.
4. Unless otherwise stated, access to paid features after the trial period requires advance payment for the selected Plan.
5. The User may cancel use of the Service at any time before purchasing a Plan.

7. Payments

1. During the beta phase, the Service does not offer automated online payments. Fees for paid Plans are settled individually, on the basis of a proforma invoice issued by the Service Provider and paid by bank transfer to the Service Provider's account.
2. Once the payment has been credited, the Service Provider issues an invoice and makes it available to the User. The Service does not process payment card details or online banking login credentials.
3. Plan fees are charged in advance, for the billing period agreed with the User (monthly or annual).
4. The User undertakes to pay for the selected Plan on time.
5. Non-payment may result in restricted access to Services, Account suspension or Account deletion after the validity period expires.
6. Fees for the period already used are non-refundable, unless mandatory applicable law provides otherwise.
7. Once online payments are launched, the Service Provider will inform Users of the new billing rules and of any payment operator, with appropriate notice and in accordance with the procedure for amending these Terms.

8. Rules of use

1. The User may use the Service only in accordance with applicable law, these Terms and good practices.
2. The User declares that they have a basis for monitoring the specified websites, in particular that they are the owner or hold the right or consent to monitor them where required by law or contract.
3. It is prohibited to use the Service, in particular the monitoring features, to:
   1. deliberately overload, disrupt or attack third-party resources (including DoS/DDoS attacks) or to generate traffic unrelated to genuine availability monitoring,
   2. perform unauthorised probing, scanning or testing of infrastructure to which the User holds no legal title,
   3. carry out unlawful activities, activities infringing third-party rights, destabilising the Service or generating abuse and infrastructure overload.
4. The User is responsible for the content, accuracy and completeness of data entered into the Service, including monitored website data, URLs, alert configurations and persons authorised to share Projects.
5. By publishing a Status page, the User is solely responsible for the content and information disclosed on it. The User undertakes not to place on the Status page any confidential data or personal data of third parties that they have no legal basis to disclose.
6. A User inviting others to share Projects or monitors is responsible for ensuring that those persons have appropriate authorisation to process the information they are given access to, and is responsible for the scope of access granted to them.

9. Notifications

1. The Service may send email, web push and phone (ntfy) notifications in connection with monitoring configuration.
2. Notifications may relate in particular to:
   1. unavailability of a monitored website,
   2. restoration of a website,
   3. exceeding the set page load time threshold,
   4. approaching SSL certificate expiry.
3. The User is responsible for correctly configuring notification channels and for the availability of inboxes and devices to which alerts are to be sent.
4. The Service Provider is not responsible for delays, non-delivery or non-receipt of notifications caused by factors attributable to mail operators, browsers, the User's device, push service providers or other third parties.

10. Service availability and maintenance

1. The Service Provider makes every effort to ensure the continuous operation of the Service.
2. The Service does not carry a guarantee of uninterrupted availability or a formal SLA, unless a separate agreement provides otherwise.
3. The Service may be temporarily unavailable for reasons beyond the Service Provider's control, including in particular due to failures, maintenance work, updates, infrastructure issues, interruptions by third-party providers or force majeure.
4. The Service Provider may schedule technical maintenance and updates, and will where possible minimise their impact on Users.

11. Liability of the Service Provider

1. The Service Provider is not liable for:
   1. damages resulting from the unavailability of monitored resources,
   2. loss of data, including historical monitoring data and statistics,
   3. consequences of incorrect, incomplete or outdated data provided by the User,
   4. indirect, incidental, consequential damages, loss of profits, revenue, contracts, reputation or data,
   5. damages resulting from the acts or omissions of third parties, including infrastructure providers, mail services, push services and browsers,
   6. ineffectiveness of monitoring caused by User-side configuration or technical limitations of the monitored website.
2. To the fullest extent permitted by law, the Service Provider's liability for use of the Service is limited to the equivalent of 1 month's fee for the selected Plan, unless mandatory applicable law provides otherwise. This limitation does not exclude liability for damage caused intentionally.
3. The limitation of liability also covers the acts and omissions of persons the Service Provider uses in providing the Services.

12. Warranty

1. The Service is provided "as is" and "as available".
2. The Service Provider does not warrant that the Service will be free from errors, vulnerabilities or interruptions, nor that it will always meet the individual expectations of every User.
3. The User uses the Service at their own risk, subject to mandatory applicable law.

13. Intellectual property

1. The Service, its layout, trademarks, graphics, code, databases and documentation are protected by law.
2. The User acquires no rights to any elements of the Service beyond the right to use it in accordance with these Terms.

14. Termination and Account deletion

1. The User may at any time withdraw from or terminate the agreement in accordance with applicable law.
2. Cancellation of the Services does not result in a refund of fees paid for the current or commenced billing period, unless mandatory applicable law provides otherwise.
3. The User may delete their Account. In that case, all websites monitored by the User and their associated settings will also be deleted, subject to data that must be retained under applicable law.
4. The Service Provider may terminate the agreement with immediate effect if the User:
   1. violates the provisions of these Terms,
   2. uses the Service in breach of applicable law,
   3. takes actions that threaten the security, stability or integrity of the Service.

15. Account expiry

1. The User's Account is automatically deleted 30 days after the Account's validity expires, if the Account is not renewed for another period.
2. Account deletion results in the loss of monitoring history, statistics and configuration, subject to data that the Service Provider is required to retain for a period specified by law.
3. When an Account expires, monitoring of websites added under that Account is suspended.

16. Complaints

1. Complaints regarding the operation of the Service may be submitted via the contact form available in the Service or to contact@uptimestats.eu.
2. A complaint should include at least:
   1. User data enabling Account identification,
   2. a description of the issue,
   3. the date on which the issue occurred,
   4. any screenshots or other supporting materials, where available.
3. Complaints are processed within 14 business days of receipt.
4. Responses to complaints are sent to the email address associated with the User's Account.

17. Changes to the Terms

1. The Service Provider may amend these Terms for valid reasons, in particular due to:
   1. changes to the Service's functionality,
   2. changes in applicable law,
   3. technological or security changes,
   4. changes to the manner of service provision or business model, including the launch of online payments.
2. Users will be informed of material changes to the Terms via the Service or by email. Each new version of the Terms is marked with a number and an effective date.
3. Continued use of the Service after changes take effect requires acceptance of the current version of the Terms. Failure to accept may prevent further use of the Service.

18. Final provisions

1. Matters not governed by these Terms are subject to Polish law.
2. Any disputes arising from the use of the Service shall be resolved by the common court having territorial jurisdiction over the Service Provider's registered office.
3. If any provision of these Terms is found to be invalid, ineffective or unenforceable, this shall not affect the validity of the remaining provisions.
4. Version 1 of these Terms takes effect on 16 May 2026.